I took the plunge and upgraded from Windows 10 to Windows 11. Ok. It looks slicker, a bit of window dressing as far as aesthetics are concerned, and I won’t go into Window’s 11’s features and functions. But the thing that immediately strikes you is …
I took the plunge and upgraded from Windows 10 to Windows 11. Ok. It looks slicker, a bit of window dressing as far as aesthetics are concerned, and I won’t go into Window’s 11’s features and functions. But the thing that immediately strikes you is …
With ever increasing actions by “Big Tech” in general to collect more and more data about us, and the rise in Governments monitoring what we are doing as well as our ISP’s, I’ve been meaning to write something like this for some time now.
But it was the recent actions by FaceBook to take down News Pages and Links…
https://spottydog.com.au/wp-content/uploads/2021/02/Online-Privacy.jpg546970Adminhttps://spottydog.com.au/wp-content/uploads/2022/08/Logo-Spotty-Dog-Computer-Services.pngAdmin2021-02-19 12:40:462022-07-28 06:54:08Online Privacy, Ad Blocking, Data Collection and More
I recently had dealings with Microsoft on behalf of a customer that I can only describe as disgraceful and disappointing. The customer in question was an elderly lady with Parkinson’s disease. She had been the victim of a crypto-virus attack, and I had no alternative other than ….
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For the first time ever, I had a computer come in for repair that had a faulty SSD Hard Drive. They consist a fast Memory, and a controller. So this makes SSD Hard Drives super fast, and importantly to this conversation, super reliable.
There are currently 3 types of USB Port. USB 2.0 & USB 3.0, both known as USB Type A, and then there is the newer USB C Type connector which is smaller.
By now, most people would have heard about the Worldwide Ransomware attack that employed the virus called Wanna Cry.
Some 200,000 computers across many counties worldwide have been affected including the NHS in Britain, the National Railway in Germany, FedEx in the USA and Spain’s National Railway system.
It has caused mayhem among some very large Institutions like those I have mentioned.
How did this happen?
Well it would seem to me that this is largely self inflicted. Microsoft released a Patch back in March that addressed the vulnerability that allowed this virus to be effective. So all supported Operating Systems, Windows Vista and on, had they been patched, were protected. But there were many PC’s still running Windows XP that were targets. Now you tell me, when Microsoft ended support for Windows XP, there were plenty of warnings and messages that support was ending. So why in the world would you continue to use obsolete, unsupported software for Critical Systems?
Like I said, self inflicted. And I suspect that those in charge of IT at some of these places will have a lot to answer for and may well lose their jobs.
Let’s look at the Home User now.
Much the same applies. You must always download, and install the Patches released by Microsoft. They release these Patches for a reason. In addition, do not continue to use PC’s with outdated Operating Systems like Windows XP. Let’s face it, we had a pretty good run with Windows XP. It first appeared in August 2001, and it was supported right up until April 2014. So people certainly got their money’s worth. Now it’s time to move on.
But if you MUST have Windows XP because of some software you run will only work on XP, then at the very least, do not have it connected to the Internet. But if you absolutely and positively need it connected to the Internet, then please make sure you have good Security Software installed and you don’t go downloading dodgy things or visit dodgy websites, and certainly be very careful about opening or even using email on that PC.
I recently read a quote that was meant to apply to Businesses, but equally applies to anyone online. And it went like this:
When you are attempting to secure your business, you have to be right 100 percent of the time. The hacker only has to be right once.
This quote highlights the ever increasing issues we all have, but in particular businesses. A business that is the focus of a successful Cyber Attack can quickly accrue costs that can, at worst, send the business bankrupt. If you lose access to your data through a Ransomware Attack and you don’t have a recent backup, or even a backup at all, you will quickly find it difficult to run your business, and you will lose customers. Not to mention the costs involved removing the threat, and securing your systems.
Cyber Attacks are in epidemic proportions. Just in the last two weeks there were two high profile incidents. One was on the Queensland State Government, and more recently, the National Census Website. Although the latter is probably more about the websites inability to cope with the traffic, nonetheless, it was subject to what is known as a DDoS (Distributed Denial of Service) Attack, designed to bring down a website and potentially expose security holes.
The Cost of Cyber Attacks
The average total cost of a data breaches world wide is around $3.79 million. The costs from cyber attacks include, remediation costs, lost productivity, legal fees, lost data and lower stock prices.
When Pokémon Go was released, Hackers created bogus versions of the App that was infected with malware which enabled the Hackers to access mobile phones and accounts. Just imagine how many businesses were put at risk from the millions of compromised smart phones. In 2014, a WordPress Plug-in allowed an estimated 50,000 websites to be hacked that allowed Hackers to upload PHP files to the Server and control the website. And it allowed the infection of all the other websites Hosted on the same Server.
The total cost to the world economy for computer and network cyber crime is $445 billion!!!
So what can you do to protect your Business?
Be proactive, not reactive. Don’t wait until something goes wrong. Have someone in your organisation that is responsible for ensuring that all PC’s have good Security Software, and that it is up to date. They must also ensure that all Windows Updates, Java, Adobe Flash and Adobe Reader updates are carried out as they become available.
Talk to your employees. Make sure that all your employees are up to speed on doing, and not doing certain things. Things like not opening email attachments they shouldn’t, particularly if they are in .zip format. But any email attachments that seem odd or out of character. Train them to recognise what bogus emails look like. For example, the typical Phishing emails from the Banks, Australia Post, Courier Companies etc. Your employees are the first line of defence, but also the weakest component if they don’t understand what to look out for.
Keep your website secure. If you have a Website, particularly if it is based on the WordPress and Joomla platforms, it is imperative that the platform, and all Plug-in’s, are kept up to date. Equally important is the use of security Plug-in’s to help mitigate any Cyber Attacks. Keep your website secure!!
Spotty Dog Computer Services can check your computer for viruses to minimise your risk to Cyber Attacks.
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Ransomware has been on the rise over the last six months.
I have noticed a huge increase in the number of inquiries from people who have been infected with viruses that have encrypted the data on their Hard Drives.
This article gives you some options for decrypting your data without paying the ransom.
These viruses, collectively know as “Ransomware”, encrypt your files (Documents, Photos and other files) and then attempt to extort you by requesting payment to unlock those files.
Up until recent times, my advice has been that there is little choice other than to wipe the Hard Drive and reinstall Windows and software, and if available, restore a backup of your files.
Recently however, a couple of other options have come to my attention.
Ransomware Decryption Tools
The first comes from AVG. They have released six Decryption Tools that (if you’re lucky) may help with decrypting your data.
The six methods of encrytion that these tools target are:
Apocalypse,
BadBlock,
Crypt888,
Legion,
SZFLocker, and
TeslaCrypt.
You can access these decryption tools here.
The second option is in the form of other decryption tools from a website setup by Europol.
These tools attempt to decrypt the following:
CoinVault
The National High Tech Crime Unit (NHTCU) of the Netherlands’ police, the Netherlands’ National Prosecutors Office and Kaspersky Lab, have been working together to fight the CoinVault and Bitcryptor ransomware campaigns.
RannohDecryptor
The RannohDecryptor tool is intended to be used to decrypt files encrypted by:
Rannoh,
AutoIt,
Fury,
Crybola,
Cryakl, and
CryptXXX versions 1 and 2 (files encrypted by Trojan-Ransom.Win32.CryptXXX version 3 are detected, but not decrypted).
RakhniDecryptor
The RakhniDecryptor tool is intended to be used to decrypt files encrypted by:
Rakhni,
Agent.iih,
Aura,
Autoit,
Pletor,
Rotor,
Lamer,
Lortok,
Cryptokluchen,
Democry, and
Bitman (TeslaCrypt) version 3 and 4.
ShadeDecryptor
ShadeDecryptor can decrypt files with the following extensions: .xtbl, .ytbl, .breaking_bad, .heisenberg.
You can access these decryption tools here.
Prevention is better than cure
Of course it goes without saying that prevention is better than cure.
The reason you will get one of these viruses normally stems from opening an attachment in a Phishing email.
A Phishing email is one that is constructed to look like it comes from a reputable source.
Examples are:
The Bank;
An Energy supplier. ie. AGL, Origin etc;
Australia Post;
A Courier. ie DHL, Toll etc.
Also, the prevailing advice is never pay the ransom.
By paying cybercriminals, you only confirm that ransomware works, but more importantly, there is no guarantee that you will receive the encryption key you need to unlock your data.
Spotty Dog Computer Services can remove Ransomware from your Computer.
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Excellent customer service, called to see if they could help regarding my laptop and advised me to try something first (all for free over the phone). Did that and it seems to have worked. Thanks for your authentic and professional service.
I was very happy with Iain's service and the new computer he supplied me is great. I was quite concerned about Windows 7 finishing but Iain made the transition so easy I should have done it earlier!My new machine is terrific and I highly recommend him. His service is personalised and he takes the time to listen to you.
It was time for a new computer and I came across Iain's business after a google search. I have since purchased my new computer from Iain and have been nothing short of impressed with his business ethic, professionalism, expertise and realistic prices. My new computer is simply fantastic and Iain didn't try to sell me anything I didn't need (he even provided me with free advice over the phone). We run a small business and have now chosen to have Iain attend to any future computer repairs or sales.
Very helpful advice, and my problem was sorted out on the spot (pun intended) :-)It was the classic recovery of data on a hard drive when the computer won't start up.Thank you for helping me out of a sticky situation.
I've been dealing with Spotty Dog Computer Services for as long as I can remember. Probably around 18 years. Iain has supplied us with several Laptops and Computers over the years, and has assisted us with any IT issues along the way. I would happily recommend him for any computer related problems.
I needed a new PC for my family business, and I was just going to buy off the shelf at one of the big retail stores. But after talking with Spotty Dog, I decided to go with a custom built PC. As Iain explained, we had the benefit of choosing what components were used and their quality. I have been very pleased with the resulting speed and performance, not to mention the reliability. I am so glad I didn't just buy what the retailers were trying to clear off the shelf.
I Have dealt with Iain for the past two years and have found him to be very professional, knowledgeable and extremely helpful. Most importantly he is very prompt and will act immediately on all changes we require to our website. I would recommend him to anyone looking for an all round professional service.
Our business requires our computer system to provide reliable, solid and simple functionality with the ability to manage and store large quantities of data on a daily basis.Our ability to process, back up and retrieve data efficiently is critical.Iain has managed our computer system requirements for as long as I can remember and provides successful outcomes every time.
After years of being scared of entering into the world of websites and the internet platforms we found Spotty Dog. What a lot of wasted anxiety.Iain has led us through the process so professionally effective and at no stress. We now have a totally modern and revitalised business.Thanks.
Ian has been our computer Technician for at least 15years. He is knowledgeable and efficient at his work. We email him and get a response within 24hours. In the last 15 years we have purchased and had Ian build a number of computers for us. We have always found him to be prompt and friendly.
Iain has been my go to man for some years now. He has built two computers for me and sorted out problems with two others. I have always found him to be so helpful and so willing to do more than I ask of him. I thoroughly recommend Spotty Dog Computer Services.
I have used Ian - Spotty Dog Computer Services for many years, the service he provides from custom builds and installs is a credit to his skills. he is prompt and totally professional, I would have no hesitation to recommend his business.
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We have used Iain (Spotty Dog Computers) for probably over 15 years. He has built & supplied us with many computers for both our business and personal use over that period. He has dealt with all our maintenance and repairs issues immediately, meaning his service is excellent. We consider his charges are very reasonable and will continue to use Spotty Dog Computers into the future.
I'm very pleased to be writing this review on Spotty Dog Computer Services. Firstly I cannot believe that such a talented web designer as Iain is a local, the web page he designed for me is out of this world and I still feel it's the best deal I've had.The after sales service is what I also like as Iain always makes himself available if I want changes done or things included and he always gives me good advice so I don't make any mistakes. I highly recommend this company to anyone looking for quality, service and value for money, it ticks all the boxes for me. Eric Shields
Thanks to Iain from Spotty Dog Computer Services for his prompt service and excellent advice. When the home computer finally bit the dust, Iain gave me a fast assessment on the benefits of repairing versus replacement, and his direct advice and knowledge was refreshing. Iain had me up and running again with a new PC fully installed and operating in less than 24 hours. Highly recommended computer service provider.
We have used Iain – Spotty Dog Computer Services for over 8 years now from custom building & installing computers to suit our business needs; to repairs and the design of our website along with ongoing maintenance of our website; advice on email management and data backup options. When we have had an install of a new computer or software, the transition is smooth and the downtime is very minimal. Iain is very experienced in diagnosing a computer issue and issues are resolved quickly. Most importantly, he is honest, upfront and reliable and he provides a great service at a very reasonable cost both onsite and at his business.
I had an issue with my Outlook giving me an error message saying there was a problem connecting to the Gmail IMAP Server. I called Microsoft to see if they could fix it but they said they had no idea what was causing it. So I called Spotty Dog Computers and talked to Iain. He got me to take it to his office and leave it while he checked it out. To my surprise, later the same day I got a phone call telling me my Laptop was ready to pick up. You've gotta be happy with that kind of Service!!
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I cannot recommend Iain & Spotty Dog Computer Services highly enough. He has be knowledgeable, professional, super helpful, consistent & fast with regard to our new website, You Tube, Google+ and any query that I happen to throw his way! Thanks Iain for helping Skin Focus step up into the technology era!! Love your work!!
WARNING ! To All Potential Website Customers -My Story -5 Months ago after searching through suitable Web Developers my wife and I settled on a Local Caboolture Computer Shop that promised they could not only supply the website that we needed, but that our website was guaranteed to have the WOW Factor.Previously they had fixed our computer and we where comfortable they would give us the wow site we wanted.Little did we realize that the WOW factor would refer to just how badly our website would be built and the Speed of our new $3500 website was the biggest Wow, Pages dropped out constantly,pages took over a minute at times to load and the site was breaking all over the place. It was unusable and so slow customers where leaving in droves.The money we paid took all of our resources and after 5 months left us with a site that was failing badly. Speed was our number one concern and here we had a site that was slower enough to make customers leave in droves.It was obvious we where losing customers and money because of the speed and page drop outs.We received a half built site that was amateur at best and completely useless.ENTER SPOTTY DOG- It was at this point where we sought the assistance of Iain from Spotty Dog Computers, as we simply had to get our site out of the current web developers hands and into someone that knew not only how to fix the speed but to set out our Website the way we wanted it.Iain not only managed to give us the site we wanted, his advice led us into building a site we are not only proud of, but our customers love it too.BEWARE- Just because your Local Computer Shop fixes computers, does not mean you will get an experienced Web designer or that they will produce what they promise in regards to building a website.SPOTTY DOG COMPUTERS - Guaranteed ! After dealing with several Developers I believe Spotty Dog Computers can deliver ANY website requirement needed, Iain has extensive knowledge in WordPress and this extensive knowledge is Impressive to say the least.Needless to say, Spotty Dog Computers now Host our Website, Maintain our Website and advise us on any changes we want to make in regards to Improvements.To say I am grateful we found Spotty Dog is an understatement.BUSINESS OWNERS NEEDING A WEBSITE - If you are looking for a business website or E-commerce store, then I offer you the chance to avoid my Mis-Fortune, give Iain from Spotty Dog Computers a call and save yourself a lot of money and heartache.If we had chosen Spotty Dog Computers at the beginning we would have saved hundreds of dollars and received the site we wanted in the first place only better.Thanks Iain for saving us and our website before it was too late.Needless to say we are now your biggest fan !
Iain at Spotty Dog Computer Services has just designed our website for Ali Cats Boutique Cat Boarding. We couldn’t be happier. Iain organised the web hosting and designed our website. We needed a website which we could edit and update regularly. Iain informed us on content requirements and how to update our site. He promptly replies to all our queries with accurate, concise, informative and illustrative instructions. We would highly recommend Iain at Spotty Dog Computer Services to anyone looking for reliable, local, supportive and affordable webhosting and website design.